Business

Technical Support Engineer for Viewqwest

Viewqwest is founded with the vision to be the connectivity partner for Businesses. As one of the leading Internet Service Provider in Singapore, we continuously leverage on our strength in technology to address our customers’ need for reliable, cost-effective and secure connection, anywhere in the world. We offer a full portfolio of managed services for businesses, including:
• Dedicated, Broadband and Remote Internet Access
• Virtual Private Networks (VPN) and Internet Security
• Managed Mail and Web Hosting
• Data Center / Disaster Recovery Solutions
• IP voice and fax
With offices in the region, we continue to position ourselves as an important partner in our clients’ growth and expansion into these regions. We welcome you to join us, as part of our team to achieve this objective.

More info available at http://www.viewqwest.com

Technical Support Engineer

The Technical Support Engineer is responsible for handling customer technical support requests with the highest degree of courtesy and professionalism to address customer issues with one call resolution.

You will provide telephone-based support to end users on network and software related issues. Experience in a call centre environment as well as familiarity with general troubleshooting of networking software related problems is an added advantage for this position.
In this position you will identify, research and resolve technical problems based on pre-established guidelines, document, track and monitor problems to ensure a timely resolution, identify patterns of failure and symptoms of underlying issues and work with network and systems engineers in problem resolution.
You will be part of a best-in-class call centre environment team that provides the best possible support to our customers. Candidates with certification like CCNA, CCNP, MCSA and MCSE will be considered first. Fresh graduates are welcome to apply.
Requirements for this position:
• Shift based work (24×7x365)
• Strong understanding of networking protocols such as TCP/IP, DHCP, DNS
• Familiarity with network technologies such as SMTP, POP, IMAP, HTTP
• Excellence command of English in written and verbal is a MUST.
• Self-motivated and team-oriented.
• Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
• Knowledge in postfix, VMware and Windows Servers would be value add.
• Possess Degree in Computer Science or Computer Information Systems at least.
Please send your curriculum vitae to hr.ph@viewqwest.com